Privacy Policy

This Privacy Policy explains how Velox Hobby handles personal information provided when customers visit veloxhobby.com, create an account, place an order, contact us or otherwise use our services.

Information We Collect

Depending on how the website is used, information may include name, telephone number, email address, billing and delivery address, order details, customer-service communications, device and browser information, and information necessary to process payments. Payment information may be processed by Shopify and/or the applicable payment provider rather than stored directly by Velox Hobby.

How We Use Information

We use personal information to process and deliver orders, provide customer support, manage returns and warranties, prevent fraud, maintain store security, comply with legal obligations, improve the website and, where permitted, communicate relevant Velox Hobby offers or updates.

Service Providers

Information may be shared where necessary with service providers involved in operating the store, including Shopify, payment processors, delivery companies, IT and hosting providers, analytics providers and other suppliers that support fulfilment and customer service. Information may also be disclosed where required by law or a competent authority.

Cookies and Analytics

The website may use cookies and similar technologies for essential store functions, preferences, analytics and marketing where applicable. Browser settings may allow customers to control certain cookies, although disabling essential cookies can affect store functionality.

Data Retention and Security

Velox Hobby retains information for as long as reasonably necessary for orders, customer service, accounting, legal compliance, dispute resolution and legitimate business requirements. Reasonable administrative and technical safeguards are used to protect information, but no internet-based system can be guaranteed completely secure.

Customer Requests

Customers may contact Velox Hobby regarding their personal information using the contact details published on veloxhobby.com. Requests will be handled subject to applicable law and legitimate record-retention requirements.

Updates

This policy may be updated when our services, technology or legal requirements change. The current version will be published on veloxhobby.com.